Episode 7
The care onboarding process with Betty Parra
Episode 7 - With your host Melanie Cohen 14th January 2024
Summary
In this episode of The Family Carer Podcast we’re joined by the Manager of Bluebird Care Bournemouth and Poole, Betty Parra.
Melanie and Betty walk through the process of starting domiciliary care—from the moment someone reaches out to Bluebird Care to when services are put in place. If you’re unsure about how domiciliary care works or want to understand the steps involved, this episode provides helpful insights.
Betty oversees the day-to-day operations of both domiciliary and live-in care across Bournemouth and Poole. She leads the office support team and manages the care experts working in the community, making her the ideal person to explain what families can expect from the care process.
What you will learn
- The process from a new customer's initial steps when contacting your service to the end
- What customers can expect during their first meeting with the team.
- The onboarding process - ensuring the customer's needs are accurately matched with the right team member.
Learn more about caring for a family member or loved one
Taking on the role of a carer for a family member comes with a lot of new responsibilities. Though it can be incredibility rewarding it can also bring challenges and changes that are difficult to face. Without the right support family carers can face a lot of emotional pressure and stress.
If you’re not sure where to turn, of just want to pick up the phone for some friendly advice, contact our team at Bluecare Bournemouth and Poole
Contact us today
Work with Bluebird Care
Joining Bluebird Care as a 'care expert' is an incredibly rewarding career choice, that allows you to make a real difference to the lives of others. By building strong relationships with clients, you can help them lead happier, more independent lives. Whether you're starting a new career or seeking a change, Bluebird Care offers the chance to contribute positively to your community.
With excellent pay, salaried and guaranteed hour contracts, and flexible shift patterns, we offer secure and fulfilling careers for dedicated professionals. If you share our passion for delivering high-quality home care, we'd love to hear from you.
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Melanie Cohen
I am the Managing Director of Bluebird Care Bournemouth and Poole, and the reason I get out of bed every day is my passion for helping people care for their loved ones. I do this by leading a team of care experts to deliver bespoke, compassionate, and responsive care services—the kind of care we would want for our own families. 💙