The people at the heart of everything we do

At the forefront of Bluebird Care are our Directors, whose leadership is rooted in a genuine passion for delivering outstanding care at home. With over 15 years of experience in health and social care and business leadership since 2009, they are committed to building a service that not only meets but consistently exceeds the expectations of our customers and their families.

Steve

My background was in professional services and I first came across the Care sector as a customer for my relatives. This experience persuaded me that Care could be “done better” and this led me to establish Bluebird Care’s offices in Bromley, Sevenoaks and Lewisham/Southwark. I am determined that our offices provide an excellent and responsive service to our customers. I lead an organisation that offers a supportive and rewarding environment in which committed people can develop and thrive.

Ben

I’ve worked in Home Care since 2011, when I joined my father, Steve, to help make a real difference to the lives of vulnerable people in our area. We set high standards and we invest in quality care and staff development: we’ve found that only the private paying sector makes this approach possible. I’m very proud of our staff and the impact their work makes on the lives of our customers. We deliver the quality of care that everyone would want for their loved family members in their final years.

Bluebird Care Bromley’s Management Team brings extensive health and social care experience, combined with strong local knowledge. Their hands-on leadership ensures safe, responsive, and personalised care across Bromley. Passionate about making a difference, they work closely with care staff, families, and healthcare professionals to deliver high-quality home care people can depend on.

Hannah, Operations Manager

With over 15 years in the Care Sector, I’ve progressed from frontline roles to a senior leadership position, bringing a strong operational focus to Bluebird Care offices in Bromley, Sevenoaks and Lewisham/Southwark. I love leading high-performing teams to help our people achieve the delivery of consistently safe, compassionate, person-centred care. I take pride in shaping team collaboration and successful care outcomes across our offices. It’s a privilege to lead with purpose, influence positive change, and deliver excellence at every level of the organisation.

Jordanna, Registered Manager

I knew from an early age that my future would be in the Care Sector as a result of family experience. I feel that our work is very important and I get real satisfaction from seeing how our customers thrive when our teams get involved in their care. I’ve worked in most positions within our Bromley office and have really enjoyed my journey. Now Care Manager of the office, my role is to reinforce high standards, develop other team members, and ensure that the care we provide surpasses customer expectations

At Bluebird Care Bromley, our Service Quality and Care Supervisors ensure every customer receives consistent, person-centred care tailored to their needs. With a strong health and social care background, they guide our team, oversee care plans, and carry out regular quality checks. Their hands-on approach, attention to detail, and passion for high standards make them a vital part of our team, helping customers feel safe, respected, and exceptionally well cared for.

Veronica, Deputy Manager and Supervisor

I’ve worked in the Sector for more than 20 years, having learned the basic skills in a family context. My role is to introduce new customers to our service: to prepare the detailed brief of customer care that our care teams follow: to ensure that our teams work according to the plan, and most importantly that our customers are happy with the outcome. I love working with committed carers, and being part of a busy care office.

Taylor, Care Supervisor

I joined Bluebird Care in 2023 as a Care Assistant and was selected to join the office team as a junior care supervisor. My role is to support the Supervisors in ensuring that our customers receive personalised, high-quality care while supporting and developing our care team. I enjoy the balance of office-based work and time in the field, where I can build strong relationships with customers and care staff. It’s very satisfying to see how customers benefit from our care and hard work.

Kayleigh, Customer Quality Manager

My journey in the Care Sector began in 2018 when I joined Bluebird Care as a care assistant without prior experience. I’ve since gained advanced care qualifications thanks to the support and opportunities offered at the company. My role is to welcome new customers and to help them adjust to a new life with home care. I also mentor our care assistants to deliver care that matches the highest standards. I love being part of a focused, supportive team and take pride in the difference we make to the lives of our vulnerable customers through a compassionate and reliable care service.

Our Care Co-ordinators are the backbone of Bluebird Care Bromley, expertly managing each customer’s care journey. With strong health and social care experience, they co-ordinate personalised care plans tailored to individual needs. By working closely with customers, families, and the care team, they ensure timely communication and quick responses to any changes. Their organisation skills and diligence uphold the highest care standards, ensuring everyone in Bromley feels supported and valued.

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Coral, Care Co-ordinator

I’ve worked in the care sector for several years and I’ve grown to truly value the impact this work has on people’s lives. My role involves working closely with our customers and supervisors and using our state-of-the-art systems to ensure that our care assistants go where they’re needed at the times they’re expected. As care needs can change quickly, I have to stay calm under pressure and communicate effectively with all parties to manage last-minute changes. It’s an important and demanding role—and one I really enjoy.

Our Live-In Team is dedicated to providing personalised Live-in care to clients across Bromley, all within the comfort of their own homes. With specialised training and a strong commitment to supporting individuals, they ensure every client receives the highest level of care tailored to their unique needs. From assisting with daily activities to offering companionship, our Live-In Team helps clients in Bromley feel safe, comfortable, and well cared for, every single day.

Rebecca, Live-In Care Manager

I’ve worked with Bluebird Care Bromley for nearly 15 years as a Care Assistant, co-ordinator, supervisor and customer care manager. I now lead our Live-In Care team across Bromley, Sevenoaks, and Lewisham/Southwark. I’m passionate about delivering high-quality Live-in care and supporting carers in this challenging role. I believe that Live-in Care is the best option for many customers once periodic Day Care visits are no longer sufficient to keep them safe at home.

Sandra, Live-In Supervisor

My responsibility is to support carers during placements through regular supervisions, ensuring the wellbeing of both customers and carers. Having been a carer myself, I understand the challenges they face and take pride in providing a strong support network for our lone workers. I enjoy the variety and pace of the role, meeting incredible people, and working for a company that truly cares for both its customers and carers.

Stacey, Live-In Supervisor

I began my Bluebird Care journey in 2018 having many years Care experience elsewhere and progressed from Care Assistant to Mentor Carer, supporting new team members. I joined the Live-in leadership team in 2024. I’m passionate about providing flexible, personalised care while supporting both customers and carers and now enjoy leading the team, applying my training and experience to deliver excellent care and guidance.

Our Training Team is dedicated to ensuring all care professionals at Bluebird Care are equipped with the knowledge and skills they need to deliver exceptional care. With a focus on ongoing professional development, they provide comprehensive training tailored to individual needs and care standards. From induction training to specialised courses, our Training Team helps ensure that every team member is fully prepared to provide high-quality, person-centred care at all times.

Elaine, Training Manager

I’ve worked in the Care sector since 2007, and have experience as a Supervisor, Care Co-Ordinator, Trainer, and Registered Manager. I joined Bluebird Care in 2024 and now have responsibility for creating and delivering training to all staff. I ensure that Bluebird Care carers are trained to a high standard to enable them to look after their clients in the best way possible. I love my role as I feel I have a lot of experience and skills that I can pass on to others to build on their own careers in care.

Julien, Trainer

I joined Bluebird Care in 2020 after many years training experience in a nursery environment and now work with Elaine to ensure that our Care team are equipped for their roles. I’m passionate about educating new staff on delivering safe, person-centred care that respects privacy, dignity, and independence. I enjoy fostering a family-like environment where everyone feels valued and supported. Being part of Bluebird Care means contributing to a quality service that truly cares for both customers and carers.

Our Recruitment Team is dedicated to sourcing and selecting the highest-quality care professionals to join the Bluebird Care Bromley team. With a focus on finding individuals who share our values of compassion and excellence, they ensure our clients across Bromley receive the best possible care. From conducting interviews to supporting new recruits through their onboarding process, our Recruitment Team works tirelessly to have the right people in place to deliver exceptional service to our community.

Zowie, Recruitment Manager

My Bluebird Care journey started in 2017 as a Care Assistant, enjoying the daily chance to brighten people’s lives. I’ve since taken on office roles which gave me valuable insight into behind-the-scenes operations. The company has sponsored me through advanced external qualifications in HR, and as Recruitment Manager I now apply my experience to attract compassionate carers who fit our values. I love being a key player in the shaping of a strong team that delivers outstanding care.

Shan, Recruitment Administrator

My role is to ensure that applicants and candidates enjoy a smooth, compliant application process. I also provide admin support to the Bromley office generally and love being part of a team that does such important work in our community. I’m a real Bluebird Care enthusiast and have no hesitation in recommending our company to anyone interested in a career in the Care Sector.

Our Digital Marketing Team is dedicated to showcasing the heart of Bluebird Care online and inspiring both customers and potential team members to connect with us. Through creative campaigns, engaging content, and targeted outreach, they help share our story, highlight our values, and demonstrate the exceptional care we provide. From managing our social media presence to running digital advertising and keeping our website up to date, the team works tirelessly behind the scenes to ensure Bluebird Care is visible, approachable, and trusted within the local community.

Delali, Marketing Manager

I joined Bluebird Care early in 2025 to build a community outreach programme and to help shape the office’s profile in the digital area. I work with digital marketing partners to ensure that our profile is right and that customers seeking a reliable care service are able to understand what we do and make informed choices. I enjoy working with people who are devoted to such important work.

Sinead, Lead Co-ordinator & Community Engagement Manager

I’ve worked as part of the Bromley team for several years, having joined as a Care Assistant and then joining the office team to focus on co-ordination and logistics work. I now combine a role involving community outreach activity with support to the full time co-ordinators in our three offices. I love the challenges of working in the Care sector and really believe that we have a transformative impact on the lives of our customers.

Our Accounts Team manage all financial aspects of the customer and carer experience. They handle customer billing and carer pay and other outgoings, aiming for a “predictable, surprise-free experience”. Questions are handled efficiently with clear communication a speciality. Serving Bromley, Lewisham & Southwark, and Sevenoaks customers, their dedication gives clients and their loved ones peace of mind every step of the way.

Olga, Accountant

I joined Bluebird Care in 2014 to manage the company’s financial processes in Bromley, Sevenoaks, and Lewisham/Southwark offices. I value the team spirit and find satisfaction supporting our care teams behind the scenes. I especially enjoy connecting with customers - especially when they need a little extra help to understand things - knowing my work supports the vital services we provide.

Irene, Accountant

I joined Bluebird Care Bromley’s Accounts team in 2016, having previously had experience in Accounts and IT and having run my own small business. I enjoy working in a friendly, supportive environment and value the positive interactions I have with our customers and carers. Our company offers a truly pleasant place to work, where teamwork and care extend beyond the frontline.

Makiko, Accounts Assistant

I’ve lived in the UK for over 20 years, bringing organisational skills from roles in travel and television co-ordination. I joined Bluebird Care earlier in 2025 after taking entry level accounting qualifications. I enjoy the challenges involved in helping to improve finance processes and I’m proud to support a team with high professional and ethical standards.