What is Complex Care?
Understanding our approach to supporting people with complex care needs in their own home.
When we think about Home Care, we often think about, we often picture short-term help, supporting someone with day-to-day tasks to help them live independently at home, or helping manage a single health need. But for many people, life isn’t that straightforward. They may be living with multiple long-term health conditions, and this is where Complex Care come in.
What is Complex Care? What does it mean?
Complex Care is support for those who have care needs that span across medical, behavioural and social support. Complex Care isn’t one single service; it is a care support system that is coordinated to cater for the wide range of needs of the person who needs the Complex Care.
Someone needing Complex Care might be:
- Those who are bedridden and generally immobile
- Those with congenital disabilities
- Those with genetic disorders
- Or, those who have suffered life-threatening conditions or injuries
What are the Key Features of Complex Care?
- Compassionate and clinically-led support
Doctors, nurses, social workers, care coordinators and carers all work together to provide the best possible support. - Personalised & Flexible care plans tailored to specific complex needs
Support is tailored to each individual's specific needs. The care is planned to meet every aspect of someone’s care – physical, mental, and emotional. - Promoting independence and improving quality of life
Complex care is more than just home care assistance; it empowers those who need it to enhance their quality of life and maintain dignity. - Expert care delivery with compassion
Complex care is provided by highly trained and skilled professionals who are equipped to manage a wide range of conditions, PEG feeding, tracheostomy care, seizure management, and more - A wide range of care support
No two complex care journeys are the same, whether it’s acquired brain injury, neurological conditions, life-limiting illnesses, spinal injuries, or stroke recovery, Bluebird Care covers a comprehensive array of complex needs using an individualised approach
Why Complex Care matters
Complex care matters because it supports people with multiple health needs to live safely and independently. At Bluebird Care Cardiff and the Vale, we provide tailored home care that looks after the whole person, giving families peace of mind and improving quality of life.
Without coordinated support, people with complex needs often experience:
- Repeated emergency visits or hospital readmissions
- Fragmented care and conflicting medical advice
- Stress from navigating multiple systems alone
- Worsening health due to unmet social needs
By addressing both medical and social factors together, complex care can improve health outcomes, reduce avoidable hospitalisations, and make life more stable and fulfilling for those who need it most.
We can support you with our Complex Care services
At Bluebird Care Cardiff and the Vale, Complex Care is more than a service - it’s about empowering individuals to live safely, comfortably, and independently in their own homes, even when facing serious injuries or long-term conditions.
We understand that when people have special needs due to an illness or injury, they may need extra care and support. We can provide support for the following, and click the link for more information:
- Acquired brain injury
- Arthritis care
- Bariatric care
- Dementia & Alzheimer’s disease care
- Diabetes care
- Huntington’s disease care
- Hypertension care
- Joint replacement care
- Learning disabilities care
- Motor neurone disease (MND) care
- Multiple Sclerosis (ms) care
- Palliative & End of Life care
- Parkinson's disease care
- Physical disabilities care
- Reablement services
- Spinal injury care
- Stroke care
We are here to provide Complex Care to those who need it the most.
Our team works collaboratively with care professionals, including community nurses, health teams and discharge nurses to ensure a seamless home care journey. A key part of our approach to Complex Care is helping to reduce hospital admissions, promote independence, and maintain a high quality of life.
At Bluebird Care Cardiff, we don’t just deliver care - we help people thrive, safely and confidently, in the place they call home.
If you would like further information, please don’t hesitate to get in touch. You can call 02922 67149, or you can email us at: