Meet our Lambeth care experts

Outstanding care can only be delivered when you employ people who have a genuine commitment and passion to do things properly. People who won’t accept anything less than they would expect for the people they love. It’s no secret that we turn away over 96% of those who apply to us as they are just not up to our standard. Here are some of our everyday heroes.

Meet our Office Support Team Bryce, Dana, Lauren & Cheyenne

Our office support team play a vital role in keeping everything running smoothly behind the scenes. From finance, HR, training and recruitment, they support every aspect of our business. Dana our Recruitment Manager works tirelessly to find and recruit our hidden gems. Bryce is our highly experienced Registered Care Manager and he oversees all aspects of care delivery, ensuring we provide a safe, reliable and consistent service. He personally trains every single member of our team; initially new recruits in a classroom setting so that he can get to know each of them personally and be sure that they have what it takes to be a Bluebird. In addition, all existing care assistants receive ongoing and regular refresher and specialism training to ensure we exceed industry standards. Lauren and Cheyenne provide our admin support. With sunny smiles and real ‘can do’ attitudes, they keep everything ticking along smoothly.

Meet our Customer Services ladies Alice & Sinead

Alice is the first point of contact for all our new customer enquiries and Sinead is our Customer Services Manager. Both of them have been with us for many years and absolutely love what they do. They pride themselves on the relationships they have with their customers, overseeing every little detail of their care and making sure everything is exactly as it should be. Never too busy to pop in or call for a chat, Sinead carries out customer visits and wellness checks and develops personalised care plans. She fastidiously monitors the quality of service we deliver, working closely not only with her customers but also where needed, with families and other healthcare professionals to ensure that every customer receives the care they need and that we exceed expectations wherever possible.

Meet our Care Coordinators Michelle & Gloria

Our Care Coordinators Michelle and Gloria are responsible for organising and scheduling care services to ensure our customers receive consistent and timely support. They manage staff rotas, match care assistants to customers based on their needs, and ensure all visits are covered efficiently. With a strong focus on communication and logistics, Michelle and Gloria ensure that care runs smoothly, always keeping both customers and care teams well-informed and supported. They work hard to provide continuity, thus keeping our care team as happy as our customers. Although Michelle is office based, it doesn't stop either of them building great relationships with our customers, many of whom seem to treat them like friends!

Meet Sharmaine & Gloria our Care Assistant Support experts

Sharmaine and Gloria take great care of our team of care assistants, offering mentoring, support, help, advice and on the spot training where needed. They lead in a very positive way, empowering their care team to be the best they can be and ensuring that every carer in their team feels supported and confident and part of the family. As well as ongoing support, every new care assistant receives weekly supervision for the first three months of their career journey with us, whether or not they have had previous experience. You can see why we are known to provide the gold standard of care! Going the extra mile like this makes for happier carers and customers! Gloria's time is divided equally between coordination and care assistant support.

What do our carers think?

Meet our Care Assistants: Mary joined in 2013 and Kenisha in 2016

"I treat my customers as my own family and they are the most important thing to me. I love my job and I’ve been working as a carer for a number of years." “My goal each day is to be hands-on and to leave each customer’s home knowing that I’ve done a good job in taking care of them and making them comfortable. " I must say that I am very happy working here. I see what Bluebird Care does for their customers and they really do take care of their needs. In turn it keeps us happy as carers as we don’t have any problems to face with disgruntled customers and our lives are made a lot easier at work. We don’t feel like lone workers, we always have a team behind us to help out." "I agree. They are all really nice and helpful people and I feel respected and valued, just as our customers are."

Meet our Care Assistants: Colette joined in 2023 and Abisola in 2019

“Our customers are just so lovely and welcoming, it’s a joy to visit them. We love taking care of them and the relationships we have with them.” “I had already worked as a carer for 20 years before I joined Bluebird Care. I'd never been spoiled before so it was so lovely to attend my first ever works Christmas party just a couple of months after starting - and receive a Christmas present! This company really does make such a fuss of you!” "Oh yes. Whatever you need, they always help. I feel very valued by them. I love working with them, they are such a great team.” “They are all such nice people, they have an open-door policy and they are always so smiley and friendly. You can speak to anyone if you have a problem and they’ll always help. It gives such peace of mind that you are not alone. This company really is first class and they are such reliable employers as well as wonderful care providers!"