Every quarter we present the Angela Award to our team member who most excels in the following categories:
- Compassion in Care
- Working in a team
- Attitude to learning
This time, we awarded it to Suzanne Smith.
Suzanne joined us two years ago, new to elderly care and homecare, and was very unsure at first. However, from the word go Suzanne demonstrated compassion towards her customers, their family members, and her Bluebird colleagues providing home care services.
She took every care to overcome her anxieties and learn exactly what each of her customers needed from her, whether in domiciliary care, live-in care, or day-to-day home help. She is truly dedicated to their well-being and gives care and attention at each visit.
Suzanne is also always mindful of her role in the wider home care team: almost never absent, helping her colleagues at every opportunity, and contributing to every extra-curricular occasion. And if cakes need baking, Suzanne gets her pinny on in a flash!
When she joined us, Suzanne really struggled with our extensive training programme. But in recent months she has raced through her National Vocational Qualification Level 2 in Health and Social Care at record speed. We are hugely grateful to her for the amazing contribution she makes to our home care services.
Suzanne says:
"I really enjoy my job. I was nervous to begin with, but now it’s just a joy. And I'm really chuffed to receive this award."
