Bluebird Care Reaches New Peak With Diamond Award

Bluebird Care is thrilled to announce that it has attained the Diamond Quality Award from its Quality Team, marking a significant milestone in its ongoing commitment to excellence. This achievement not only builds upon the pride taken in retaining the Gold Compliance Quality Award, which has been maintained with dedication and hard work, but it also signifies that 100% of the quality standards in exceptional best practices have been met. This remarkable recognition is reserved for businesses that consistently deliver the highest standard of quality care, ensuring excellence in every aspect of their service. Out of the 226 offices nationwide, only 1% have achieved this elite level of recognition, making this achievement all the more significant.

The Diamond Award represents the pinnacle of accomplishment within the Bluebird Care network. Its assessment process is entirely independent and rigorous, covering all facets of business delivery to ensure that recipients truly embody the essence of exceptional care and service. This accolade acknowledges not only Bluebird Care's commitment to excellence but also the extraordinary dedication and teamwork that define their organisation.

This achievement would not have been possible without the tireless efforts of Michelle Dodds, who led the award assessment process over the last six months with unwavering dedication and professionalism. Her leadership and hard work have been instrumental in securing this honour—thank you for your outstanding contribution.

As director Angus McLellan reflects on this milestone,

They are filled with gratitude and admiration for every member of the team. Their passion, commitment, and relentless pursuit of quality care for their customers have been the driving force behind this recognition. It is a testament to the culture they have built—a culture where care and compassion are at the heart of everything they do.

This prestigious recognition reflects Bluebird Care's dedication to surpassing industry benchmarks. The award is based on 29 rigorous criteria evaluating how care and support are delivered, how staff are trained and developed, and how a positive and empowering experience is ensured for both customers and employees. Achieving this award involved providing substantial evidence showcasing the organisation's commitment to exceeding expectations in all areas.

Evidence supporting the award application included consistently positive feedback from customers, staff, and stakeholders. Case studies illustrating how customers achieved their goals through high-quality care were also presented. Furthermore, the organisation's strong emphasis on staff development, recognition, and reward has been crucial in retaining dedicated team members and fostering their ongoing professional growth.

Collaboration and partnership have been integral to Bluebird Care's success. Strong relationships with key stakeholders have been developed to ensure optimal outcomes for those receiving care. This collaborative approach has fostered positive results and a supportive, inclusive environment for everyone involved.

The Bluebird Care National Support Quality Team has expressed immense pride in announcing the Diamond Quality Award. They stated that this achievement reflects the dedication, teamwork, and commitment to excellence of every team member, highlighting their passion and detailed commitment to delivering the highest standard of care. This recognition, they noted, is a testament to the incredible work done daily, encouraging the team to continue setting high standards in care delivery.

Bluebird Care's Registered Manager shared that:

The entire team is absolutely thrilled with this achievement. They work tirelessly to exceed standards, and this award demonstrates their dedication and passion for excellence, truly distinguishing them from other care providers. The team is enthusiastic about continuing to build on this success.

This recognition reinforces Bluebird Care's steadfast commitment to quality, continuous improvement, and providing the best possible care and support to both customers and staff. The organisation looks forward to continuing this journey of excellence with its team, customers, and partners.

Congratulations to the entire team!