Testimonials & Reviews | North Northumberland

As we had regular staff who became aware of my husband's health they were able to see his deterioration and offer extra support to him and advice to me. Despite his failing mental health, he was always treated with respect and dignity to which I was immensely grateful. The administrators were always helpful in adjusting the times of visits when necessary and ready to listen to me.

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Bluebird Care carers are a great team who work together to keep their clients happy, safe and well. They are caring for my mother-in-law who is bedbound on end of life and they all make her smile on every visit. Thank you team, you are wonderful, keep the good work up, fantastic.

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We have had Bluebird Care coming to pop in and check on my Dad (and Mum) for around 6 months now as my Dad has dementia and has started wandering and refusing to take medication from family members. He looks forward to their nightly visits and will always have his meds when directed, which used to be a flashpoint in the past. The carers then prompt Mum to lock up the house as they leave, which had worked to keep Dad from straying at night.

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I can't recommend the service highly enough, from the carers who are all lovely people and genuinely want to do the best for their clients, to the admin team, who couldn't be more helpful and will come up with the best solution for any issue you're having.

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Thanks so much Bluebird, you've managed to keep my parents living together in the home they love for longer than we thought would be possible. Your service is worth its weight in gold.

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From first introductory meeting with Bluebird Care through our fifteen month journey with your team, I have been so impressed. Your kind and clear approach to developing and reviewing my friend's care plan alongside him, his partner and significant others was great.

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The direct caregivers were fantastic - thorough, creative and tender. There were many laughs with my friend and his partner that they so appreciated. They were particularly fond of regular carers with easy local and shared interest chats whilst carer seamlessly integrated attending to intimate care etc.
Personally, I am thankful to your carers, admin and supervisors for their patience and kindness to me in trying to negotiate what felt, at times, like the impossible path of trying to support loved ones maintain their independence as far as possible and respecting their wishes whilst needs and risks were increasing.

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Always very pleased with the excellent service provided by my Bluebird Care carer. Always on time and delivered a thorough job with a very pleasant attitude and caring manner. Carer was always cheerful and a pleasure to have in my home. I look forward to her visits as we have a laugh together every visit and my house is left clean and bright and just the way I like it.

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From my first enquiry to Bluebird Care regarding help for my parents, we were treated with kindness and respect. We began with a gentle approach of weekly cleaning help only with a view to moving on to more frequent visits for care and support. My parents were very impressed with the quality of the cleaning service provided and they were very comfortable having the ladies in the house. I am sure we would have progressed to more frequent care, not only cleaning but my parents are moving to be nearer us.

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I am pleased with the respect and dignity shown by all the staff, which is often missing from present-day living. I enjoy their visits.

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Through the care of Bluebird Care carers, plus friends and towards the end, help from community nurses, MacMillan carers and Marie Curie nurses, one of my best friends was able to remain in her own home and died peacefully on 3rd April. Bluebird Care provided a skilled and friendly team to look after her personal care, health support and nutrition in the last few weeks of her life. They were able to provide extra hours of support when it was needed later in her care. Prior to that, they had helped her to settle back into her own home after a short period in respite care. All the carers worked in a discrete, professional and friendly manner. Help was at the end of the phone, even out of hours. Communication was excellent between carers, the office, myself and my friend. The carers liaised well with community nurses. We couldn't have managed without them. Excellent.

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The care provided for my mum has been really good. it has been a huge relief to share the responsibility of caring for my mum with someone else. I really appreciate the flexibility to add extra care when needed.

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The care has been very good. I could not have managed without them. I would recommend them.

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The Bluebird Care team took excellent care of my dad in the last few weeks of his life, they all made him feel independent and listened to. They also asked if I was ok which was above and beyond, thank you all.

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All carers are polite, caring, respectful, use PPE and go above and beyond. Nothing is ever too much.

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I have only been with the organisation since Monday evening, 18 September 2023, and I'm very impressed with the support workers' arrival time; they remain with the client the allotted time - nothing phases them - the organisation is a breath of fresh air compared with other organisations I have been involved with, I would highly recommend this organization without a second thought.

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