Bluebird Care Peterborough & Oundle, along with Stamford & Rutland, is proud to share the impressive results of their Annual Customer Survey 2024/2025, completed in December 2024. With a 40% response rate, the survey provided valuable insights into the experiences of customers and their families, helping the team reflect on strengths and identify areas for continued improvement.
Outstanding Satisfaction Scores
- 97% of customers said they are satisfied or very satisfied with the care and services they receive.
- 100% stated their care tasks are carried out professionally and properly.
- 100% of respondents agreed that staff treat them with dignity and respect at all times.
- 100% feel that Bluebird Care carers and managers take time to listen to them.
- 98% feel fully involved in making decisions and plans for their care and support.
- 95% agreed Bluebird Care supports their personal preferences, independence, and daily living choices.
Reliability & Communication
Reliability and consistency remain a top priority at Bluebird Care:
- 90% said their carers arrive at the agreed specific time.
- Customers confirmed they are always informed if carers are delayed by more than 15 minutes, helping to maintain trust and minimise disruptions.
- Efficient planning, rostering, and travel time management continue to support high-quality, person-centred care while also promoting sustainability.
Care Management & Personalisation
Each customer is supported by a dedicated Community Care Manager, who works closely with them to build and regularly review personalised care plans. This ensures care adapts as needs change and that customers are fully involved in their own care journey.
Staff Competency & Compassion
Bluebird Care’s commitment to training and supporting their care team remains central to delivering excellence:
- 100% feel their care team is well-trained and competent.
- 100% agreed staff show kindness, compassion, and go the extra mile.
- 97% feel that staff are well-trained (a small dip from 100% due to isolated feedback, which has been fully addressed through further staff training and follow-up).
Listening & Acting on Feedback
While the majority of customers feel supported, 88% knew how to raise a concern about their safety, highlighting a small area for improvement. To address this, Bluebird Care will be providing all customers with clear guidance on raising concerns, reporting safety issues, and accessing support.
Continued Focus for 2025
Continuity of care remains a key focus, ensuring customers see a small, familiar team of carers whenever possible, helping to build trust and companionship. In addition, Bluebird Care will continue to invest in technology to improve communication around rotas and visit schedules, making services even more transparent and accessible.
In Summary
The survey reflects the passion and dedication of the Bluebird Care team, who strive not just to meet care needs, but to enrich lives, promote independence, and ensure customers feel listened to, respected, and valued every day.
