Supporting You After a Hospital Discharge

Bringing a loved one home after a hospital stay can feel overwhelming. Families are often left asking: Who will help? What kind of care is needed? How do we organise it all? At Bluebird Care Medway & Swale, we understand how emotional and logistically challenging this time can be. We are here with you every step of the way to make the transition home as smooth and safe as possible.

“What happens next?” is one of the most popular questions we’re asked, and it’s one we love to answer. 

We know the transition from hospital to home can be confusing, so we make it our job to keep the process clear. From the moment we’re made aware that someone may need care, we begin preparing. We stay in contact with hospital staff, review any discharge plans, and speak with you to understand your needs. If helpful, we can visit the ward before discharge to make sure nothing is missed. We can also help arrange any equipment needed at home and ensure our care team is ready to start the moment your loved one returns. We believe being well-informed is key to reducing stress and feeling in control, and that’s exactly what we’re here to help with.

The First Hurdles: Medication, Mobility and Uncertainty

One of the most common concerns we hear from families is how to manage medication once their loved one returns home. People worry they’ll forget doses or get things wrong. That’s where we step in. Our care team is fully trained to manage all medications safely, whether that means prompting someone to take tablets, administering medication directly or monitoring for any changes.

Mobility is another major worry, particularly after a fall, surgery, or a long hospital stay. We work closely with the hospital to receive a full discharge plan, so we know exactly what support is needed. If mobility needs have changed, we’ll discuss these with both you and your family to make sure your care plan reflects this. We do whatever is needed, whether that’s helping someone in and out of bed, using specialist equipment or installing a falls alarm.

Flexibility, Contact and Care That Adapts

No two people are the same, and that’s why we offer flexible, person-centred care. From the moment we know you or your loved one is in hospital, we stay in touch. We’ll check in to see how things are going and what kind of care might be needed when it’s time to come home. This helps avoid any last-minute surprises and means we’re prepared to act quickly when you’re discharged.

We also understand how stressful discharge day can be. That’s why we maintain direct contact with the hospital discharge team and, if needed, we’ll visit the ward to meet the team and get a clear picture of what’s required. Our goal is to go above and beyond to get you home safely with care ready and waiting when you arrive.

Skilled, Trained and Trusted

Our carers are not just kind and compassionate, they’re also highly trained. We regularly support people with mobility equipment, falls prevention alarms and complex feeding needs. Whether it’s helping someone learning to walk again, assisting with personal care, or providing companionship during recovery, we’ve got the skills and the heart to support your journey.

Supporting the Whole Family

We know it's not just the person coming home who needs reassurance. Families often feel overwhelmed and unsure where to start. That’s why we involve you from day one, keeping you informed, answering your questions, and checking in regularly. You’ll always know who’s coming, when, and what they’ll be doing.

We also aim to be more than a care provider. We aim to be a trusted partner in your recovery. Many families tell us how relieved they feel after speaking with us, knowing they’re not facing things alone.

Why Choose Bluebird Care Swale?

We’re local, responsive, and deeply committed to quality. What sets us apart is our proactive approach, staying involved from hospital to home and maintaining clear communication. We don’t believe in ‘one-size-fits-all’. We believe in getting it right for you.

Ready to Talk?

If you or a loved one is currently in hospital, or preparing for discharge, and you’re feeling unsure about the next steps, give us a call. We’re here to guide you through the process and make sure no detail is missed.