Bluebird Care Torbay Awarded Prestigious Gold Compliance Mark
Bluebird Care Torbay is proud to announce that we have been awarded the Bluebird Care Gold Compliance Mark, achieving an outstanding 92% in our recent audit at our office in Ellacombe, Torquay —an accolade that recognises excellence in compliance and care standards across the national franchise.
“The Quality Team is delighted to announce that Bluebird Care Torbay, with a compliance score of 92%, has achieved the Bluebird Care Gold Compliance Mark. Congratulations on your amazing achievement. You should all be very proud of your hard work and collaboration.”
— Francesca Mussi, Quality Team Manager, NST, Bluebird Care
In 2024, Bluebird Care introduced a more rigorous national audit process for all franchise offices, focusing on exceeding regulatory standards in care delivery and operational compliance. The Gold Compliance Award is presented to franchises that score 90% or above in these assessments—placing Bluebird Care Torbay among the top-performing offices in the country.
Registered Manager Nicky Gardner expressed her pride in the team's accomplishment:
“We were delighted to achieve this as an office. Every team member works tirelessly to ensure our customers’ records are thorough and up to date. One of our biggest achievements has been enhancing our ‘Customer Plans’ through a new system. They now read like a story, with rich personal bios and highly detailed, person-centred care plans and risk assessments. It’s been a wonderful TEAM effort—I’m just so proud.”
This prestigious award reflects our unwavering commitment to excellence—not only in meeting compliance standards but in delivering truly person-centred care. It reinforces Bluebird Care Torbay's reputation as a trusted, high-performing leader in the home care sector.
