Meet our Wandsworth care experts

Outstanding care can only be delivered when you employ people who have a genuine commitment and passion to do things properly. People who won’t accept anything less than they would expect for the people they love. It’s no secret that we turn away over 96% of those who apply to us as they are just not up to our standard. Here are some of our everyday heroes.

Meet our Office Support Team Bryce, Dana, Lauren & Cheyenne

Our office support team play a vital role in keeping everything running smoothly behind the scenes. From finance, HR, training and recruitment, they support every aspect of our business. Dana our Recruitment Manager works tirelessly to find and recruit our hidden gems. Bryce is our highly experienced Registered Care Manager and he oversees all aspects of care delivery, ensuring we provide a safe, reliable and consistent service. He personally trains every single member of our team; initially new recruits in a classroom setting so that he can get to know each of them personally and be sure that they have what it takes to be a Bluebird. In addition, all existing care assistants receive ongoing and regular refresher and specialism training to ensure we exceed industry standards. Lauren and Cheyenne provide our admin support. With sunny smiles and real ‘can do’ attitudes, they keep everything ticking along smoothly.

Meet our Customer Services Team Alice, Emma, Sharon & Yvonne

Alice is the first point of contact for all our new customer enquiries, Emma and Sharon are both Customer Services Managers and Yvonne manages our respite service. All of them have been with us for many years and absolutely love what they do. All four ladies pride themselves on the relationships they have with their customers, overseeing every little detail of their care and making sure everything is exactly as it should be. Never too busy to pop in or call for a chat, they carry out customer visits and wellness checks and develop personalised care plans. They fastidiously monitor the quality of service we deliver, working closely not only with their customer but also where needed, with families and other healthcare professionals to ensure that every customer receives the care they need and that we exceed expectations wherever possible.

Meet our Care Coordinators Renford & Michelle

Our Care Coordinators Renford and Michelle are responsible for organising and scheduling care services to ensure our customers receive consistent and timely support. They manage staff rotas, match care assistants to customers based on their needs, and ensure all visits are covered efficiently. With a strong focus on communication and logistics, Renford and Michelle ensure that care runs smoothly, always keeping both customers and care teams well-informed and supported. They work hard to provide continuity, thus keeping our care team as happy as our customers. Although they are office based, it doesn't stop them building great relationships with our customers, many of whom seem to treat them like friends!

Meet our Care Assistant Support Team Gloria, Hera & Susan

Gloria, Hera and Susan all take great care of our team of care assistants, offering mentoring, support, help, advice and on the spot training where needed. They lead in a very positive way, empowering their care team to be the best they can be and ensuring that every carer in their team feels supported and confident and part of the family. As well as ongoing support, every new care assistant receives weekly supervision for the first three months of their career journey with us, whether or not they have had previous experience. You can see why we are known to provide the gold standard of care! Going the extra mile like this makes for happier carers and customers!

What do our carers think?

Meet our Care Assistants: Catherine joined in 2013 and Gina in 2012

“I love my job! It’s so rewarding and I’ve learned so much. It’s never, ever boring. I find it challenging but in a good way as it pushes me to be better all the time. I treat my customers the way I would my own parents.” “The company are great to work for. If there’s a problem, you can chat to anyone and they’ll help you.” “Having a sense of pride in the company you work for and the people you work with is really wonderful.” “I feel supported and cared for. Since joining , I have re-started my education, attained H&SCare L2 and specialist End of Life training and have been able to put these skills into practice, which feels really wonderful.” “I am proud of where I work. People stop me in the street to say what wonderful things they’ve heard about Bluebird Care and I’m proud to wear their uniform.” “I used to work as an agency nurse’s help but the hours weren’t great for me. Once I started with Bluebird Care, I felt like I had come home.”

Meet our Care Assistants: Anna Gloria joined in 2023 and Hannah in 2021

“I love my customers and the satisfaction I feel. I honestly think I learn new things every day and I get to meet people from all kinds of backgrounds. I love that I can encourage and support their independence.” “It’s really fulfilling work. I do the job to the best of my ability and I really love the relationships I form with my customers.” “The company is extremely good. I love everything about them – how I’m treated, the responsibility I get and the excellent training.” “I can compare working for them with working for other care employers and they are so different. I’ve never felt as appreciated as I do now. They are definitely the best employers and the best care providers, just wonderful! You’ll love them!”