Meet the team
Our team of care experts is designed to make you feel good at home.
Congratulations Jo on winning the Regional Great British Care Award!
We are happy to announce that Jo Osgood, our Registered Care Manager, was awarded the Great British Care Award for our region late last year! Jo’s dedication to creating a culture where staff and customers feel valued and supported has been a cornerstone of her success. Her compassion, coupled with the standards she upholds, creates an environment that benefits everyone. Through her leadership, she has built a sense of family and community that enhances the well-being of both the individuals in our care and the team that supports them. Jo considers herself not just a manager but a leader who provides emotional support, guidance, and stability for her team. The Great British Care Awards celebrate the outstanding contributions of care professionals across the UK, and her win supports the work being done by our team every day. Well done Jo!!
Meet the Team of Wiltshire South
Our Passion is Your Care
What makes our professional care at home service different is that we put you first. We aim to provide you with the same standard of home care that we would expect for our own families.
What makes our professional care at home service different is that we put you first. We aim to provide you with the same standard of home care that we would expect for our own families.
Jonathan & Vanessa Billington - Founder & Directors
Jonathan Billington brings a deep-rooted passion for social care, as his family has been in the sector for nearly 40 years. Before joining Bluebird Care, Jonathan built a successful career in account management, working with large multinational clients in the IT and Telecoms industries. Alongside his wife Vanessa, a trained therapist with 15 years of experience, Jonathan has built this Bluebird Care office with a customer-first approach. They are driven by a shared commitment to getting things right for every customer. Their approach centres on recruiting and nurturing a team of compassionate, selfless individuals, which they believe is the foundation of excellent care. Jonathan and Vanessa take pride not only in providing exceptional care but also in creating meaningful career opportunities for people in their local community who share their passion for a professional in service.
Jo Osgood - Registered Care Manager
Jo Osgood, our Wiltshire South Registered Care Manager is originally from Northern Ireland and moved to Salisbury in 2002. After graduating from Queens University in Belfast, Jo has dedicated 18 years to the care industry. Having navigated various roles, from casual staff to Care Manager, Jo brings a wealth of hands-on experience and a deep understanding of the sector. Her professional journey reflects her commitment to the well-being of those under her care. Outside work, Jo is a parent and a pet owner, residing in Salisbury with her husband, two children, two cats, and a lively Dalmatian. Her grounded approach and practical experience make her an invaluable leader for our team. Jo's professionalism and industry insight ensure continued support for our care at home solution and our customers' well-being.
Becky Vale-Bayliss - Care Supervisor
Originally from Bournemouth, Becky joins us as a Care Supervisor, bringing five years of experience in the care industry and a genuine passion for delivering exceptional, person-centred care. Since joining our team, Becky has worked tirelessly to ensure each customer’s care plan is tailored to their unique needs, promoting dignity, comfort, and independence. Becky has her Level 3 National Diploma in Adult Lead Care, further enhancing her skills and dedication to providing the highest standards of support. Outside of work, Becky is a keen photographer with a talent for capturing memorable moments. Her passion for photography has even led her to photograph some of her favourite artists in the music industry. We’re delighted to have Becky as part of our team, bringing her expertise, creativity, and commitment to her new role as Care Supervisor!
Meet the Team
Care Coordinator & Community Champion
Our office team is dedicated to support our care professionals with a focus on delivering consistent personalised support, they ensure our customers receive the best possible care, tailored to their individual needs. Our Care Coordinator works behind the scenes to ensure everything runs smoothly for our customers' daily care and our Community Manager keeps us visible in our local community wherever possible.
Our office team is dedicated to support our care professionals with a focus on delivering consistent personalised support, they ensure our customers receive the best possible care, tailored to their individual needs. Our Care Coordinator works behind the scenes to ensure everything runs smoothly for our customers' daily care and our Community Manager keeps us visible in our local community wherever possible.
Deborah Law - Care Coordinator
Deborah started her care journey in Bluebird Care Wiltshire South in June 2020. Coming from a medical administrator and healthcare assistant job, being a care professional was all new to her. She adapted to this new role very well and still feels very passionate about all of the Bluebird Care customers. Originally from Scotland Deborah now lives in Bulford with her partner and children, and she plans to relocate to settle in Salisbury soon. Fundamentally as a peoples person, Deborah works on the basis that you should always treat others the way you would like to be treated yourself - a fantastic quality to have when delivering care to others. Since joining Bluebird Care Wiltshire South, Deborah has worked her way up from being a care professional, to a team lead, and now to a care coordinator. She finds some days more challenging than others but is extremely proud and passionate about Bluebird Care Wiltshire South, and the high standard of care we deliver. "Bluebird Care has become my wee family away from home, this I will forever be grateful for during the hard times we all experienced through the pandemic."
Shelly Fitzgerald - Community Champion
Shelly Fitz-Gerald has been part of Bluebird Care since 2022. After leaving for a brief time, she quickly realised how much she missed both the staff and customers, prompting her return. Shelly’s passion for making a difference in her customers' lives is evident in every care call she makes. Her motto is simple: “I want to have a positive impact on the customers every time I see them and brighten their day.” Shelly is known for her flexibility and willingness to adapt to changing schedules, often stepping in to handle last-minute shifts. Her positive attitude and dedication shine through, making her a favourite among both carers and customers. Always arriving with a smile, Shelly ensures that her customers' needs are at the forefront of every visit. She keeps the office staff and fellow carers up-to-date on any changes, ensuring seamless care. Shelly is committed to her customers, and she continues to go above and beyond to ensure their well-being. She has recently taken on the role of our Community Champion.
Jackie Boekman - Bookkeeper
Jackie is our Bookkeeper and brings 30 years of experience to Bluebird Care Wiltshire South. Joining us in 2016 Jackie is a great support for the team and brings great empathy and a passion for people.