Complex Care

Providing specialist care and support when and where you need it

Providing specialist care and support when and where you need it. Complex care is a service for those who require day-to-day specialist medical care in their everyday lives.

What is Complex Care?

Complex care is a service for those who require day-to-day specialist medical care in their everyday lives. This may only be at key times of the day or more in-depth supervision and intervention may be required around the clock. Complex care could include care for a long-term medical condition such as muscular dystrophy, multiple sclerosis, epilepsy, brain damage, learning disability or a temporary condition caused by a brain or spinal injury, disease, or recovery after surgery.

See what conditions we can support with

Premium Complex Care in Newcastle

This support may be needed only at key times of the day, such as during meals, personal care routines, or medication administration. Alternatively, some individuals may require more in-depth supervision and hands-on intervention around the clock to ensure their safety, well-being, and overall quality of life.

See Complex Care we support with>

Why Choose Complex Care?

Complex Care provides specialist support for those with health needs that need extra support, all in the comfort of their own home. This type of care is completely personalised, so if you need stoma management, your dedicated carer will be trained thoroughly y our in-house Clinical Nurse Lead. We go above and beyond to meet your medical, emotional and personal requirements.

After care needs rise, you might consider Live-in Care, see the signs that you might need to consider Live-in Care>

Benefits of Complex Care:

Personalised Support – Care plans tailored to individual needs.
Independence – Enables people to stay in their own homes.
Specialist Care – Delivered by trained professionals with expertise in complex conditions.
Continuity of Care – Builds strong, trusting relationships between carers and customers.
Improved Quality of Life – Focuses on comfort, dignity, and well-being.

Our Clinical Nurse Lead, Abbey

Abbey Ford joined Bluebird Care in August 2023, bringing a wealth of nursing experience to her role as Clinical Nurse Lead. With a career that began at just 15 years old as a carer, Abbey later pursued a BSc in Adult Nursing at Teesside University. She gained extensive experience working in intensive care units across the UK before moving to Australia, where she took on the roles of Sister and Night Manager in intensive care. Upon returning to the UK, Abbey joined Bluebird Care, attracted by the work-life balance the company offers compared to the NHS. In her current role, Abbey’s key responsibilities include developing and delivering complex care training for staff, creating tailored care plans and risk assessments, and collaborating closely with healthcare professionals to ensure outstanding care. She finds the greatest reward in seeing customers thrive safely at home, particularly those with complex needs who previously required hospital care.

Was very impressed with the website for Bluebird Care and the CQC rating of Outstanding which is what made me contact them initially. I can only say they actually exceeded my expectations. All the staff I have spoken to are so helpful and understanding and a meeting was set up within days of my first phone call

- Niece of Customer

Complex Care in Newcastle

How to get started

If you want to proceed further, we will schedule a no-obligation visit in a convenient place for you with a member of our Complex Care team. This might be at home, or in an alternative setting such as hospital or residential setting.

More about Complex Care

1. Contact us

You will enquire for complex care with us, you or a loved one will usually be in hospital looking for options after.

2. Initial assessment

We will then schedule an initial assessment, where will asses your capabilities and your needs, this can be done from hospital if needs be.

3. Personalised care plan

We will then build a personalised care plan based on your specialist needs, with direct input from our Clinical Nurse Lead, Abbey.

4. Regular reviews will be arranged

The care plan will then be agreed and from then on we will schedule regular reviews with our Clinical Nurse Lead or Deputy Managers.

More about Complex Care

Complex Care vs Hospital Care

Hospitals can be very distressing for those who with complex needs. The busy environment can cause anxiety and being in a unfamiliar environment is an added stress that you or a loved one does not need, added onto the demand for specialist care.

That's why we believe that complex care at home is a vital alternative that allows customers to receive the support they need while remaining in the comfort of their own home.

Complex Care skills and conditions we support>

	Complex Care	Hospital Care
Environment	Familiar and comfortable home setting, where memories are made	Busy and often noisy hospital environment, can be stressful and loud
Independence	Greater independence and control over daily routines, you choose how you live	Due to hospital protocols, you wont have much say in your routine
Personalisation	We tailor care plans based on your needs and tailor your care accordingly	The care will be standardised, therefore might not follow personal needs
Family Involvement	Family's can visit whenever with clear and quick communication between one another	There will be visiting hours and families wont have much say in the process
Emotional Well-being	You wont be as anxious as you will be in the comforts of your own home	Increased anxiety due to the hospital atmosphere
Continuity of Care	Consistent carers who build relationships with customers	There will be frequent staff changes and that can disrupt continuity of care

Providing guidance on Complex Care

Facing a health challenge can feel overwhelming, especially as conditions develop. Our home care services are crafted to support individuals in living joyful, fulfilling lives in the comfort of their homes.

At Bluebird Care, we believe that care matters and we are committed to providing the highest quality, premium home care so that our customers can remain in their own homes.

We have a reputation for going above and beyond for our customers, offering them premium services that are reassuring to their families. Giving people the flexibility and choice that they need and wish with clear and concise communication.

If you or your family's care needs get more complex, our care professionals are live-in care trained>